Privacy policy

PRIVACY AND DATA PROTECTION POLICY

Any data you provide to us will never be shared with third parties.

The Personal Data Protection Law (hereinafter “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “GDPR”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

In legal terms, "personal data" means any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

By accepting these Terms and Conditions, the user provides their informed, express, free and unequivocal consent for the personal data provided through www.innurahomeliving.com and info@innurahomeliving.com to be included in a file under the responsibility of INSINNUR Lda, whose processing under the terms of the LPDP and the GDPR complies with appropriate technical and organizational security measures.

INSINNUR Lda maintains a database with records of its customers. The data present in this database are solely the data provided by them at the time of registration, being collected and processed automatically, under the terms approved by the National Data Protection Commission, by INSINNUR Lda, the entity responsible for the corresponding file.

Under no circumstances will information be requested about philosophical or political beliefs, party or trade union affiliation, religious faith, private life and racial or ethnic origin as well as data relating to health and sexual life, including genetic data.

Under no circumstances will we carry out any of the following activities with the personal data provided to us through this website:

Transfer to other people or other entities, without the prior consent of the data subject;

Transfer outside the European Economic Area (EEA), without the prior consent of the data subject.

The personal data we process through this page will only be used for the following purposes:

Order processing;
Communication with customers and clarification of doubts;
Processing of information requests;
Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
Requesting comments on purchased products or services;
Carrying out satisfaction surveys.
Management and participation in events, competitions and campaigns.
Statistical analysis activities;
Preventing and combating fraud;
Complaints processing.
INSINNUR Lda guarantees the confidentiality of all data provided by its customers. However, INSINNUR Lda will collect and process data in a secure manner that prevents its loss or manipulation.

At the time of collecting personal data, except in the fields where otherwise indicated, the user may voluntarily make personal data available, without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless otherwise indicated ). However, the lack of response to the data, considered mandatory, will result in the impossibility of accessing the service for which the data was requested.

By placing an order or subscribing to our newsletter, you agree to these terms and conditions.

INSINNUR Lda declares that it has implemented and will continue to implement the necessary security measures to guarantee the security of personal data provided to it in order to prevent its alteration, loss, processing and/or unauthorized access.

INSINNUR Lda guarantees the confidentiality of all data provided by its customers, whether during registration or in the process of purchasing/ordering products or services. Data collection and processing is carried out securely and prevents its loss or manipulation.

Personal data are processed with the legally required level of protection to guarantee their security and prevent their alteration, loss, unauthorized processing or access, taking into account the state of technology, with the user being aware and accepting that the security measures Internet security is not impregnable.

INSINNUR Lda, whenever it accesses any personal data, undertakes to:

Store them through legally required security measures, of a technical and organizational nature, that guarantee their security, thus avoiding alteration, loss, processing or unauthorized access, in accordance with the state of technology at any given time, the nature of the data and the possible risks to which it is exposed;

Use the data exclusively for previously defined purposes;

Make sure that the data is processed only by workers whose intervention is necessary to provide the service, who are obliged to maintain secrecy and confidentiality. If the information may be revealed to third parties, they must be obliged to maintain due confidentiality in accordance with the provisions of this document.

Whenever we make commercial or promotional electronic communications (generally in the form of a newsletter), they will be directed exclusively to users who have previously and expressly authorized them.

In accordance with the provisions of Decree-Law No. 7/2004, of January 7, if the user wishes to stop receiving commercial or promotional communications from INNURA, they may request an opposition to the service by sending an email to info @innurahomeliving.com or by clicking unsubscribe on any INNURA newsletter.

In accordance with the provisions of the LDPD and the GDPR, the user can exercise their rights of access, rectification, erasure, limitation, opposition and portability at any time, through a request via email: info@innurahomeliving.com.

Under legal terms, the data subject has the right to submit a complaint regarding the protection of personal data to the competent supervisory authority, the National Data Protection Commission (CNPD).


INFORMATION

INNURA reserves the right, on its own initiative, to correct any error or omission in any part of the website without prior notice. INNURA may make any other changes to the website, materials and products or services described on the INNURA website at any time without notice.

The price of INNURA products will always be stipulated on our website, except for typographical errors.

In the event of an error in the price of any product, we will contact the customer, offering them the option of confirming the order at the correct price or making the appropriate refund, if applicable.

 

RIGHT TO FREE RESOLUTION

The deadline for exercising the right of free resolution expires 14 days from the date of receipt of the order.

In order to exercise your right of free resolution, you must communicate your decision to terminate us using this form.

It is not possible to return personalized items and any shipping costs.



CONSUMER DISPUTE ARBITRATION CENTERS

In the event of a dispute, the consumer may appeal to the arbitration center designated below:

Lisbon Consumer Dispute Arbitration Center

http://www.centroarbitragemlisboa.pt/

Rua dos Douradores, nº 116 - 2º 1100-207 Lisbon

Telephone: 218807030

Fax: 218807038



Law No. 144/2015 of September 8, transposed Directive 2013/EU, of the European Parliament and of the Council, of May 21, 2013, on the alternative resolution of consumer disputes.

The aforementioned diploma establishes the legal framework for the Alternative Resolution of Consumer Disputes mechanisms, creating the Consumer Arbitration Network in Portugal.



CONTACTS

For any questions, please contact us via email at info@innurahomeliving.com.

For any clarification, do not hesitate to get in touch.